![]() ![]() This is useful as a self-help assessment and in those cases where you may be unable to run a WGCheck Network Diagnostics. Now that doesn't look a wiring issue to me! But at lease I now where the problem lies. PingPlotter tests your network for high latency and packet loss and generates understandable reports. So I am pretty sure I know what the problem is now, but I can't figure how to get the information to this office. I asked them to test their router/port, but they said they couldn't because the office was 40 miles away. So I knew that the second hop was the problem but Frontier techs will not accept my diagnosis. However, each time the internet went down (not a disconnect) total packet loss occurred at the second hop (Frontier Office 40 miles away - regularly 19.6 ms) and was cascaded down all hops to. After playing around I realized that my modem/router gateway indicated. One tech stated in the report that the problem was with my equipment and charged me $300 for his 2 hrs of research (he never even came into my house). Frontier Communications sent out techs, they checked the lines - all good. Each time it was for almost exactly 5 minutes. Packet loss (both wired and wireless) is caused by weak signal and outside interference (noise), because these lead to bit-errors, necessitating packet drops. I was having an issue with the loss of the internet 6-10 times a day. ![]() Take out the weekends and normal busy daily activities and there isn't really much time to spend on the testing it in 14 days. I didn't really get much time to spend on customisation. This begins at hop 2 in your screenshots, which means the packet loss and high latency is starting at or somewhere between the modem and that second hop, which is a device in your. The trial period for the pro version should be longer. What we should look for is 'continuous' packet loss (where a similar amount of packet loss continues all the way down to the bottom, ignoring any blank hops). Ultimately it won't take long for someone to write an equivalent at a sensible price. There are many free tools out there which seem to do the same thing. The features the software offers is very small for what you would expect at the price. There are no bulk purchase discounts at all so no incentive to purchase more than once license at a time. The price of this software is way over priced for the pro version. I purchased a Fingbox which is a physical device which has a lot more ability than this software although the uses are different I feel the value for money for this software is not good! There is no obvious way to look at a time period over 7 days and examine a 3 minute interval in detail for example. Timeline information needs work as it's not intuitive to scroll through specific times/dates. ![]()
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